To see our Frequent Asked Questions answered click here.
TERMS & CONDITIONS
CARE & SAFETY
We encourage our customers to follow these simple care and safety tips:
- Check that you are not allergic to any of the ingredients listed. If the product packaging is too small to list ingredients, check the website product description.
- If you have sensitive skin or are prone to allergies, visit your dermatologist before using new cosmetics.
- If you have an allergic reaction to a cosmetic product, stop and seek medical advice.
- Keep out of reach of children. Our glass jars and bottles can be broken if dropped.
- Keep products out of direct sunlight and store below 25 degrees.
- Keep water out of jars and bottles to avoid spoilage. We don’t recommend storing products in the shower.
- We recommend using the spatula provided or mask brush when scooping out face masks.
- Use products within 6 months after opening. You can refrigerate products to prolong their shelf life.
If you have any problems with your order (not yet received, not what you were expecting, etc.) please contact us at firstname.lastname@example.org. We truly want you to have a happy shopping experience and we will always try our best to resolve any situations that you have.
Please keep in mind that Saltwater Natural products are handmade and 100% natural so they may have variations from batch to batch, including colour variation that may fade over time.
Please be aware we do not take responsibility for lost parcels with Australia Post. On the rare occasion that your parcel gets lost (and it is possible with both Express and Regular Mail) you are not entitled to a refund or a resent order. Please let us know if you would like to purchase insurance via Australia Post – this option is encouraged and available for orders over $100, so if your order is over this amount and you would like a quote for insurance for this please ask us. Units and Apartments have a history of ‘lost mail’, ensure your postman delivers to your door correctly.
RETURNS – STORE CREDIT
Due to hygiene, we are not able to resell a product once opened. This is the nature of skin care. In most cases, returns are processed as a store-credit or exchange.
If a product arrives broken or damaged, we are happy to send a replacement. However a photograph as proof of the damage/defect or item returned for inspection is required. If you receive an item that is damaged, please contact us within 2 weeks from order date, so we can send a replacement.
If you have ordered a product by mistake and it is unopened, you are welcome to send this back at your own cost, and we will issue you a store credit or exchange.
RETURNS – REFUND
In rare cases, we may accommodate a refund if a product is returned due to product defect. There must be 90% or more of the product left in the bottle/jar in order to qualify. And either photo proof or a product return will need to be provided.
By using our website, you agree to follow all Terms and Conditions (this page). By purchasing from our website, you agree that you have read all Terms and Conditions. The checkbox to read this page is required to be ticked before placing an order and so we assume you have read this page in its entirety.
We recommend doing a patch test before use. If use causes an adverse skin reaction, discontinue use immediately, and rinse the affected area in cool water. If you are a concerned about a reaction seek medical advice from your GP. Even products that contain natural ingredients, can cause skin reactions in sensitive individuals, such as allergies to essential oils.
Incorrect usage of the product is the responsibility of the purchaser. We will not be liable for the misuse of products, if you have any queries after reading the information on each product page including directions, please email email@example.com
All Saltwater Skincare products are not for ingestion. Skincare, Body & Bath products are for topical use only.
Store all products under 25 degrees, out of direct heat and sunlight. Don’t use your fingers to touch product or let liquids enter the jars. Natural preservatives are used and they are not as strong as traditional preservatives.
Due to the products being made in smaller batches there may be a slight variation in each batch.
Bottles and Packaging may be changed without notice.
The information and reference material on our website is provided as general information to the reader, not to be used as advice prescribed by a medical practitioner. The information contained herein is neither intended to dictate what constitutes reasonable, appropriate or best care for any given health issue, nor is it intended to be used as a substitute for the independent judgement of a medical physician for any given health issue including diagnoses and treatment. If you have any health issues, or if you are pregnant, Saltwater Naturals recommends you seek medical advice prior to using any of our skincare products.
By using this website, you agree to indemnify us from and against all actions, claims, suits, demands, damages, liabilities, costs or expenses (whether in tort or in contract including and without limitation, negligence) arising out of or in any way connected to your use of this website.
Please double check you have entered a valid postal address with your full name. Sometimes name and address details are different on Paypal (eg old address, maiden name) but we will always use the details you enter on our website via checkout. You will need to include your email address to receive the tracking advice email which provides an update of the progress of your order.
Please note there is a tick box at checkout to say you have read this page of terms & conditions before ordering including our returns & refund policy. You are not able to place an order without it. Please note customers will receive an email from Customer Reviews with an invitation to review your order, leave feedback and receive a discount code for your next order.
LOCAL PICK UP
We currently do not offer local pick up.
We take online payments via Paypal (accepting credit cards if you do not have an account), Direct Banking or Afterpay. If paying via Direct Banking, your order needs to be paid within 5 days and if not, it will be cancelled. We will not be able to process your order until payment has first been received.
If you are experiencing any difficulties with the payment page please let us know by emailing us and taking a screen shot of any error messages you can see. We would be happy to invoice you manually through paypal as a quick solution.
If you would like your item(s) complimentary gift wrapped with a gift note, please leave a note with your order.
Saltwater Naturals Skincare, Beauty and Bath products are available for wholesale purchasing for online and brick-and-mortar stores. Interested in carrying us in your shop? Visit our wholesale page here.