Frequently Asked Questions…
How long does delivery take?
Once your order is processed we aim to post within 3 business days. You will then then receive tracking information which will allow you to track your parcel. If you pay by direct banking, your order won’t be processed until funds are received. Regular postage usually takes 1 week to arrive, Express post 1-2 business days. For more information read our Shipping page here.
Will my personal information be kept private?
Yes, we respect your right to privacy. We will never sell your information to a third party.
What is your return policy?
We guarantee our high quality products and exceptional customer service. Once a product has been opened, for hygiene reasons you are not able to return for a refund. If you are dissatisfied for any reason, please contact us within 2 weeks of receiving your order to discuss an exchange or store credit.
Can I order products outside of Australia?
You can order via the website to ship to anywhere in Australia. If you live outside of Australia, yes, don’t worry you won’t miss out! You can email us your order list and we can manually process this for you.
Where are your products made?
Our products are made in intimate batches right here on the Surf Coast of Victoria, Australia. We source ingredients locally where we can and choose Australian ingredient suppliers.
Do your products contain Parabens or Sodium Lauryl Sulfate?
No. Our products are free from synthetic colours, dyes, parabens, GMOs, synthetic fragrances, sodium laurel sulfate, triclosan, palm oil, chemical sunscreens, phthalates, formaldehyde, mineral oils, petroleum derivatives.
Are you certified organic?
Our products are made with a blend of certified organic ingredients along with other wildcrafted/raw, natural ingredients. Some ingredients we use are grown in a natural spray-free environment but without the certification. Ingredients which are certified organic are noted in the ingredients list of each products with an *asterisk.
Are your products tested on animals?
Our Australian skin care brand is not tested on animals. We proudly create 100% cruelty free skin care products.
Are your products vegan?
We are not certified vegan because we use local Beeswax and Raw Honey, which we feel is a beneficial ingredient in natural skincare. However 95% of our products are Vegan.
Is your packaging recyclable?
Our packaging consists of glass, bamboo & PET and are fully recyclable. Why not wash and reuse the larger containers to store other household items.
Are your products available for wholesale purchasing?
Yes, please email us at firstname.lastname@example.org
Why should I make the switch to natural products?
Your skin is extremely permeable. It transpires as well as absorbs what you put on it. Think about how many hours leave-on products like facial creams and make-up stay on the skin. Exposure to small amounts of various toxins everyday accumulate in your body. Studies have shown that a lot of chemicals are toxic even at very low doses. We created our range so you don’t have to worry about nasties creeping into your skincare, as we have a very strict ingredient policy.
How do I know which products are right for me?
If you have a specific query regarding products for your skin type please contact us for advice. We love to share our expertise and help customers with their skin goals! You can learn about your skin type by reading through the product description, ingredients, benefits, skin type information and directions on each product page. We also offer blog posts for helpful tips, and a free skin consultation here.
I have sensitive skin, can I use your products ?
Our range is generally great for all skin types even reactive skin. We don’t use chemicals or synthetic fragrances that commonly cause problems for sensitive skin types. But like foods, some people have individual allergies to specific plants. Test a product by placing a small amount of the product on your arm, covering with a bandaid and leave on overnight. If you find there is no redness, rash or allergic reaction, this is a good sign you won’t react to this product.
We disclose all of our ingredients used on the website, so if you have any known allergies, you can check prior to purchasing.
Are your products suitable for pregnant women?
Our products are toxin-free, nothing like most commercially available store bought skin care products. However, there may be some Essential Oils not recommended for pregnant women to use, based on not enough evidence and a low number of studies that support its safety. Please seek advice from your doctor if you are unsure.
USING OUR PRODUCTS
What is the shelf life of your products?
Once opened, we recommend using our products within 6 months after opening. Store out of heat and direct sunlight. And keep away from water to avoid spoilage. You can refrigerate our products to help extend their shelf life.
Our products are handcrafted as opposed to mass produced. As our ingredients are organic and natural in origin, there may be seasonal variations which can result in slight changes in colour and consistency between batches.
Why do I have to mix some products myself before use?
It is true that most things good for us, require a bit of effort on our part. Think of healthy eating, exercise, getting enough sleep and positive thinking. A few of our products such as our masks, need to be mixed with water before applying. We also recommend adding a few drops of water in your palm with serum application. By not including water and preservatives in these formulations, ensures the customer receives the maximum amount of high quality ingredients per weight.
What is a some step by step skincare routine?
Cleanse, Tone & Moisturise. Do this twice a day and your on to an effective skincare routine that cleans, nourishes and protects. To address skin concerns, we recommend using treatment products to target at night while you sleep, and use a zinc based sunscreen during the day for sun protection. Read our tips or ask us to make a tailor made routine just for you here!